Frequently Asked Questions
Everything you need to know about working with us. Still have questions? Contact us.
How long does it take to complete a project?
+Most projects are completed within 3–7 business days. Rush orders are available for an additional fee.
What file formats do you accept?
+We accept all major formats: WAV, MP3, AIFF, FLAC, MOV, MP4, AVI, and more. Just send us a link or upload via our secure system.
Do you offer refunds or revisions?
+We offer 2 free rounds of revisions. Refunds are available within 48 hours of purchase if no work has begun.
Can I request changes after the project is done?
+Yes, absolutely. We include 2 rounds of revisions in every package. Additional changes are available at a small hourly rate.
How do I pay for services?
+We use Shopify Payments, which supports all major credit cards, PayPal, and bank transfers. All payments are secure and encrypted.
Do you work with international clients?
+Yes! We work with clients from over 20 countries. All communication is handled via email or Discord for convenience.
What if I need a rush order?
+Yes, rush orders are available for an additional 30–50% depending on the project size. Please mention it in your brief.
Can I get a sample before purchasing?
+Yes, we offer a free 30-second preview for voice-over services. For music or sound design, we can provide a short sketch upon request.